Customer Service

Step 1, Remote diagnosis & verifying your Warranty status. 
Email with following information: 
1, Order number 
2, Picture of Barcode on top of charging connector
3, Quick description of the issues along with a picture showing the the LED indicator lights (plugged in both power and EV)
Step 2, send warranty unit to our service depot. 
Instruction will be provided by our service representative 
Thank you.