Troubleshoot Guide

Disconnect from the power source and reconnect after 30 seconds.
Remove the charging connector (charging gun) from your EV and plug it back in with both hands steadily, and make sure the BLACK button on the top of the charging connector is lifted up fully.

Most of today's homes now use circuit breakers to offer control and protection to individual circuits, a overloaded circuit is the most common reason for a circuit breaker tripping.

Requires Dedicated 240 V 50 Amp Breaker for charger at 40A output, Dedicated 240V 40 Amp breaker for 32A output, Dedicated 240V 30 Amp breaker for 24A, Dedicated 240/110V 20 Amp breaker for 240/110V 16A output.

If available:
Try using a different charger on the same circuit or the same charger on a separate circuit to conclude working conditions.

E.g., you can test our 16A charger using the adapter plug into a 110V service to confirm charging status.

Warranty & Repair

First, use the above guide for self troubleshooting for most common issues.

Then, if the issue persists after going through the below guide, email us with the following information to service@simplywork.ca. Our team will help you to start the warranty process.

1, Order number.

2, Picture of the Barcode on top of the charging connector; the serial number should be readable.

3, Quick description of the issues along with a picture showing the LED indicator lights (plugged in both power and EV).

Lastly, all recommendations are not advice from electrical professionals; please check with your local electrical standards which take the highest priority.

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