Warranty & Repair
First, use the above guide for self troubleshooting for most common issues.
Then, if the issue persists after going through the below guide, email us with the following information to email@example.com. Our team will help you to start the warranty process.
1, Order number.
2, Picture of the Barcode on top of the charging connector; the serial number should be readable.
3, Quick description of the issues along with a picture showing the LED indicator lights (plugged in both power and EV).
Lastly, all recommendations are not advice from electrical professionals; please check with your local electrical standards which take the highest priority.