First, use the above guide for self troubleshooting for most common issues.
Then, if the issue persists after going through the below guide, email us with the following information to firstname.lastname@example.org. Our team will help you to start the warranty process.
1, Order number.
2, Picture of the Barcode on top of the charging connector; the serial number should be readable.
3, Quick description of the issues along with a picture showing the LED indicator lights (plugged in both power and EV).
Lastly, all recommendations are not advice from electrical professionals; please check with your local electrical standards which take the highest priority.